REFUND POLICY

Eligibility for Refunds

• Full Refund: Available within 14 days of purchase if less than 20% of the course content is completed.
• Partial Refund: If 20%-50% of the course is completed within the first 14 days, a 50% refund may be issued.
• No Refund: No refunds if more than 50% of the course is completed or if requested after 14 days.

Non-Refundable Items

• Downloadable materials such as e-books and supplementary resources.
• Subscription fees for ongoing services or memberships.
• Custom or personalized courses.

Refund Process

• Requesting a Refund: Contact support at cgvfx.vfxmastery@gmail.com within 14 days with order details and reason.
• Processing Time: Refund requests are reviewed within 7 business days. Approved refunds are processed within 10-15 business days.

Conditions for Refunds

• Course Access: Refunds apply only to purchases made directly through VFXMastery. If more than 50% of the course is accessed, a refund may be denied.
• Technical Issues: Report issues within 7 days of purchase. If unresolved, a refund may be issued.
• Instructor-Provided Content: Refunds may be considered if course content is significantly different from its description or is of poor quality.

Exchanges and Credits

• Course Exchanges: Available within 14 days for another course of equal or lesser value, subject to refund eligibility criteria.
• Store Credits: May be offered as an alternative to refunds or exchanges.